In the latest episode of The Office, titled “Customer Loyalty,” a bit of actual drama finds its way into the storyline. And we finally get a look at some folks who have been part of the show from day one.

Check below for the full review…

The Players:

  • Director: Kelley Cantley
  • Writers: Jonathan Green & Gabe Miller
  • Cast: Rainn Wilson, John Krasinski, Jenna Fischer, Ed Helms, Leslie David Baker, Brian Baumgartner, Kate Flannery, Creed Bratton, Ellie Kemper, Angela Kinsey, Paul Lieberstein, Oscar Nuñez, Craig Robinson, Phyllis Smith, Clark Duke, Jake Lacy, B.J. Novak

Episode Title: “Customer Loyalty”

Dwight tries to stop Darryl’s defection; Erin and Pete use Facebook to boost sales.

The Good:

  • Philly Jim & Scranton Pam: The Jim/Pam storyline scores high marks. Here we get to see the stress building up between the couple, as Jim’s work life is causing much stress, and causing missed ballet recitals. Pam cried, and it was sad. Jim was angry, and that was weird to see. Good work all around to the actors and writers. This gets beginning of the end really revved up.
  • The Crew: For longtime fans it had to be nice to finally see a few of the documentary crew, even if their debut in front of the camera happened just as a tearful Pam hangs up with Jim.
  • Cold Open: This was a good one. The Dunder Code angle and the Holy Grail worked nicely to get the show started.
  • Toby: Damn, that was funny! Loving the confident vibe, and his interaction with a confused Nellie was terrific.
  • Nellie: Did not totally suck in the episode, which merits a spot in the ‘good’ column.
  • Andy: Still MIA! Yes! He was even referenced, in regards to what a dick he is.
  • Clark: In the episode just long enough to let us know the office is rockin’ Windows 95.
  • Meredith’s Wig: It looked good, wholesome. And her line about Pete and Erin’s hot bodies was also great.
  • Loyalty: Kevin shined with some funny lines during Dwight’s loyalty meeting. The Pete and Erin train to Loveville took a quick detour, but was thankfully back on track by the end of the episode.
  • Best Line: Phyllis (about Pete): “You know this guy likes to get weird.”

The Bad:

  • Dwight: His bid to keep Darryl in Scranton never really built up a head of steam. Even the milkshake scene was rather blah.


It was not all that funny, but “Customer Loyalty” still can be considered a successful episode. What stands out most is, of course, the cracks in the Jim & Pam relationship. The stress, the missed ballet recitals, the lack of camera phone operating skills…. Pam cried, people! Pam cried. Not sure the last time we watched Pam and Jim argue. It will end well, but the journey there looks to be a bumpy one. Finally – we are able to see a few folks from the documentary crew who have been filming the staff for all these years. Should be fun to see how involved the documentary folks become with the staff. The episode did contain some funny moments, but the Jim and Pam phone call at the close is what will be remembered most.


Rating: 7/10

The Office airs on NBC at 9pm (ET/PT) on Thursday nights.

What did you think of tonight’s episode?